BTEC Advanced Diploma in Contact Centre Leadership

Course title

BTEC Advanced Diploma in Contact Centre Leadership

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification for contact centre or call centre team leaders and supervisors

Intended for

Experienced contact centre or call centre team leaders and supervisors

Duration

9-12 months

Course structure

Onsite induction + 5-6 short onsite assessments

Requirements

Candidates complete 8 units (1 core unit and 7 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Develops and accredits contact centre leadership skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Professional Diploma in Contact Centre Management

Contact Centre Professionals NVQ Level 4

Fees

Subject to quotation

Course description

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