BTEC Advanced Diploma in IT Service and Support

Course title

BTEC Advanced Diploma in IT Service and Support

Awarding body

Edexcel

Overview

Recognised BTEC certification for team leaders and supervisors in an IT helpdesk and support personnel

Intended for

Experienced team leaders and supervisors in an IT helpdesk and support environment

Duration

9-12 months

Course structure

Onsite induction + 5-6 short onsite assessments

Requirements

Candidates complete 10 units (3 core units and 7 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Accredits a broad range of IT service, leadership and management skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Professional Diploma in Service Management

BTEC Professional Certificate in Management Skills

Management NVQ Level 4

Fees

Subject to quotation

Course description

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