Professional Certification
2008
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We
offer an unparalleled choice of accredited courses and qualifications
for call centre, contact centre,
customer service and business support personnel of all levels - from operational levels to
team leaders and managers.
Many
employers now implement large-scale certification programmes to develop skills, provide recognition
and increase employee engagement.
All
certification programmes may be supported with optional in-company
skills
training and e.learning to refresh and develop new skills.
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NVQs
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Flexible
delivery
We deliver NVQs in a flexible way to reduce timescales and
maximise achievement. Entry-level
The BTEC Award in
Service Provision is an entry-level course that will maximise
take-up. On-line
Certification
BTEC Career Path is
a new online programme for all levels of contact centre personnel.
MiniQuals
A new range of
cost-effective single-unit management qualifications.
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BTEC
Qualifications
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ILM
Qualifications
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BTEC
Career Path
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Goal
Online Qualifications
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NVQs
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All NVQs
Customer
Service NVQs
Contact
Centre NVQs
Administration
NVQs
Team Leading NVQs
Management
NVQs
IT
Users NVQs
Retail NVQs
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A
range of nationally recognised vocational qualifications for customer
service, contact centre, business
support, IT users, retail, leadership and management. NVQs
are competence-based, requiring candidates to present
evidence of their skills and performance in the workplace. NVQs
typically take 3-12 months to complete, depending on the level and
subject area. Best Practice NVQs are certificated by Edexcel and
OCR - the leading awarding bodies.
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BTEC
Qualifications
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All BTECs
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Internationally recognised BTEC qualifications
in a range of subject areas including: Service
Provision,
Service Management, Contact Centre Leadership and
Management,
Reception
Services, IT Service and
Support, Telesales and
Sales.
Widely
recognised and respected, BTEC qualifications are certificated by
Edexcel, one of Europe's largest awarding bodies. These
qualifications are competence-based, requiring candidates to provide
evidence of workplace skills and performance.
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ILM Courses and
Qualifications
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All ILM
Qualifications
ILM
Level 2 in Team Leading
ILM
Level 3 in First Line Management
ILM
Level 5 Award in Management
ILM Award in Customer Contact
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ILM
courses offer a streamlined route to
certification in leadership, management and customer contact
skills. Based on structured
in-company training programmes, these courses help develop a wide
range of new skills and capabilities. These
certificates provide an excellent choice when you need to develop new
skills and require a cost-effective,
'light touch' assessment strategy.
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BTEC
Career Path for Contact Centres
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BTEC
Career Path
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Delivered
though e.learning and supported with optional in-company workshops, BTEC Career Path provides an
efficient and cost-effective route to contact centre qualifications and
certification. BTEC
Career Path is an excellent choice for large-scale contact centre
training and certification programmes where you need a streamlined and
cost-effective approach.
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Goal Online
Qualifications
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Goal
Online
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A
range of nationally recognised online qualifications in Customer Service
and Administration from EDI Goal - one
of the UK’s
premier examining and awarding bodies. Goal
online qualifications are suitable for large-scale customer service and
business administration training and certification programmes where a
streamlined, online approach is required.
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To
discuss requirements or fees, please contact Best Practice on info@bestpractice.uk.com
or by telephone on 01923 225225.
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