Professional Certification
|
|
We
offer an unparalleled choice of accredited courses and qualifications
for call centre, contact centre,
customer service and business support personnel of all levels.
Our
certification programmes develop skills, provide recognition
and increase employee engagement. Our
government-funded apprenticeship
programmes are a great way develop skills amongst new and
experienced personnel at low fees.
All
our certificated programmes may be supported with optional in-company
skills
training and e.learning to refresh and develop new skills.
Enrolment
Form
|
|
|
NVQs
|
|
|
|
Apprenticeships
|
|
|
Flexible
Certification
|
|
|
ILM
Qualifications
|
|
|
EDI
Online Qualifications
|
|
NVQs
A
range of nationally recognised vocational qualifications for customer
service, contact centre, business
support, IT users, retail,
leadership and management and financial
services. NVQs
are competence-based, requiring candidates to present
evidence of their skills and performance in the workplace. NVQs
typically take 3-12 months to complete, depending on the level and
subject area. Best Practice NVQs are certificated by Edexcel and
EDI - the leading awarding bodies.
|
All NVQs
Customer
Service NVQs
Contact
Centre NVQs
Administration
NVQs
Team Leading NVQs
Management
NVQs
IT
Users NVQs
Retail NVQs
Retail
Financial Services NVQs
Hospitality
& Catering NVQs
|
ILM Courses and
Qualifications
ILM
courses offer a streamlined route to
certification in leadership, management and customer contact
skills. Based on structured
in-company training programmes, these courses help develop a wide
range of new skills and capabilities. These
certificates provide an excellent choice when you need to develop new
skills and require a cost-effective,
'light touch' assessment strategy.
|
All ILM
Qualifications
ILM
Level 2 in Team Leading
ILM
Level 3 in First Line Management
ILM
Level 5 Award in Management
ILM Award in Customer Contact
|
|
|
Flexible
Certification
|
Flexible
Certification
|
|
Best
Practice offers a flexible framework of
Awards, Certificates and Diplomas for a range of business skills
The
certifications meet the needs of individuals and organisations requiring
flexible nationally-recognised certification for skills and competencies.
They fully comply with the principles embodied within the UK's Qualifications and Credit framework
(QCF)
and offer key benefits to individuals and organisations.
The
framework offers complete flexibility. Individual learners and
organisations may choose from over 180 separate units to build tailored
qualifications that exactly match their
job role and career aspirations.
|
EDI
Online
Qualifications
|
EDI
Online
|
|
A
range of nationally recognised online qualifications in Customer Service
and Administration from EDI - one
of the UK’s
premier examining and awarding bodies. EDI
online qualifications are suitable for large-scale customer service and
business administration training and certification programmes where a
streamlined, online approach is required.
|
|
|
|
|
To
discuss requirements or fees, please contact Best Practice on info@bestpractice.uk.com
or by telephone on
01923 225225.
|
